Refund policy

Effective Date: July 23, 2026

At Velnora, we are committed to providing our customers with a smooth and reliable shopping experience. We understand that sometimes a product may not meet your expectations, and we have created this Return & Refund Policy to explain the process clearly.

1. Return Eligibility

We accept return requests within 15 days of receiving your order. To be eligible for a return:

  • The product must be unused, unworn, and in the same condition as received.

  • The product must be returned in its original packaging with all accessories, tags, and items included.

  • Proof of purchase or order details must be provided.

  • The customer must contact us before sending any product back.

Products that are damaged due to misuse, improper handling, or normal wear and tear may not qualify for a return.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A clear description of the issue

  • Photos or videos showing the defect or incorrect item

After reviewing the request, we will provide the appropriate solution, which may include a replacement or refund.

3. Return Process

To initiate a return:

  1. Contact our customer support team at rohithyouan@gmail.com with your order details.

  2. Mention the reason for requesting a return.

  3. Wait for return approval and further instructions.

  4. Ship the product only after receiving confirmation from our team.

Returns sent without prior approval may not be accepted.

4. Return Shipping Charges

As Velnora operates as an international dropshipping store, return shipping costs may vary depending on the customer's location and the product.

  • Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

  • Original shipping charges are generally non-refundable.

5. Refund Process

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing time may take 5–10 business days depending on your payment provider or bank.

  • Any applicable shipping charges may not be included in the refund amount.

6. Order Cancellation

Order cancellation requests must be submitted within 24 hours of placing the order.

Once the order has been processed, packed, or shipped, cancellation may not be possible.

7. Lost or Delayed Orders

Since we work with international shipping partners, delivery times may vary due to customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

Velnora is not responsible for delays caused by shipping carriers or customs authorities, but we will assist customers in tracking and resolving delivery-related concerns.

8. Non-Returnable Items

Certain products may not be eligible for returns, including:

  • Products damaged after delivery due to customer handling

  • Used products

  • Items without original packaging

  • Products marked as final sale