Terms of service
Effective Date: July 23, 2026
Welcome to Velnora. These Terms of Service outline the rules, terms, and conditions for using our website and purchasing products from us. By accessing our website or placing an order, you agree to be bound by these terms.
Please read these Terms of Service carefully before using our services.
1. General Conditions
By using the Velnora website, you confirm that you are legally capable of entering into an agreement and that the information you provide is accurate and complete.
We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe there is misuse, fraudulent activity, or violation of these terms.
2. Products and Services
Velnora offers products through an international dropshipping model. Product availability, descriptions, images, pricing, and specifications may change without prior notice.
We make every effort to display accurate product information; however, slight variations in color, appearance, or packaging may occur due to differences in screens, manufacturers, or suppliers.
3. Orders and Payments
When you place an order with Velnora:
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You agree to provide accurate billing, shipping, and contact information.
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You authorize us to process your payment for the selected products.
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We reserve the right to cancel or refuse any order due to product availability, pricing errors, suspected fraud, or other reasons.
If an order is cancelled after payment, eligible refunds will be processed according to our Refund Policy.
4. Pricing and Payments
All prices displayed on our website are subject to change without notice.
Velnora reserves the right to correct pricing errors or incorrect product information. If an order is affected by such errors, we may contact you before processing or cancel the order and issue a refund where applicable.
5. Shipping and Delivery
Velnora works with international shipping partners to deliver products worldwide.
Delivery times may vary depending on:
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Destination country
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Customs procedures
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Shipping carrier delays
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Weather conditions
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Other circumstances outside our control
Customers are responsible for providing accurate delivery information. Velnora is not responsible for delays caused by incorrect addresses or customs-related issues.
6. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Customers must review the return eligibility requirements and contact our support team before returning any product.
7. Intellectual Property Rights
All content on the Velnora website, including:
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Logos
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Brand names
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Images
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Text
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Graphics
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Website design
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Product descriptions
is owned by or licensed to Velnora and may not be copied, reproduced, or used without written permission.
8. User Responsibilities
By using our website, you agree not to:
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Use the website for illegal purposes
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Provide false information
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Attempt to harm or disrupt website operations
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Copy or misuse website content
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Engage in fraudulent activities
9. Third-Party Services
Our website may use third-party services such as payment gateways, shipping providers, analytics tools, and marketing platforms.
These third parties may have their own terms and privacy policies, and Velnora is not responsible for their practices.
10. Limitation of Liability
Velnora shall not be responsible for any indirect, incidental, or consequential damages arising from:
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Website usage
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Product misuse
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Shipping delays
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Third-party services
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Events beyond our reasonable control
Our responsibility is limited to the value of the product purchased where applicable.
11. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes will become effective once posted on this page. Customers are encouraged to review these terms periodically.
12. Governing Law
These Terms of Service shall be governed and interpreted according to applicable laws. Any disputes arising from the use of our website or services will be handled according to applicable legal procedures.