Shipping policy

Effective Date: July 23, 2026

At Velnora, we aim to provide a smooth and reliable delivery experience for customers worldwide. Since we operate through an international dropshipping model, orders may be fulfilled through trusted global suppliers and shipping partners.

Please review our shipping policy below for complete information regarding order processing, delivery times, and related details.

1. Order Processing Time

  • Orders are processed within 1–3 business days after successful payment confirmation.

  • Once your order has been processed and shipped, you will receive a confirmation email containing your shipping details and tracking information (where available).

  • Orders are not processed or shipped on weekends or public holidays.

2. Delivery Time

Delivery times may vary depending on your location, shipping method, customs procedures, and courier availability.

Estimated delivery time:

  • International Orders: 7–25 business days

Please note that delivery timelines are estimates and may be affected by factors outside our control, including customs delays, weather conditions, carrier issues, or peak season demand.

3. Tracking Your Order

Once your order has been shipped:

  • A tracking number may be provided via email.

  • Customers can use the tracking information to monitor their shipment progress.

  • Tracking updates may take a few days to appear after dispatch.

If you have not received tracking updates after a reasonable period, please contact us at rohithyouan@gmail.com.

4. Shipping Charges

Shipping charges are calculated based on product type, destination, and available shipping options.

Any applicable shipping fees will be displayed during checkout before completing your purchase.

5. International Shipping & Customs

For international orders:

  • Customers are responsible for ensuring that the shipping address and contact details provided are accurate.

  • Customs duties, import taxes, or additional charges may apply depending on the destination country's regulations.

  • Velnora is not responsible for customs fees or delays caused by customs authorities.

6. Delayed or Lost Orders

While we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control.

If your order is significantly delayed or appears lost:

  • Please contact us at rohithyouan@gmail.com with your order details.

  • Our team will assist you in investigating the shipment status.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

  • Please contact us immediately.

  • We will try to update the information before the order is shipped.

  • Once the order has been dispatched, changes may not be possible.

Velnora is not responsible for orders delivered to incorrect addresses provided by customers.

8. Order Cancellation

Cancellation requests must be submitted within 24 hours of placing the order.

Once an order has been processed or shipped, cancellation may not be possible.